At The Practical Shaman Store, we take pride in the quality and craftsmanship of our products. We want you to feel confident and satisfied with your purchase. In the event that you are not completely satisfied, we have outlined our returns and refunds policy below.
Physical Products Returns
You have 30 days from the date of purchase to notify us if you wish to return a physical product. If you decide that what you’ve bought is not right for you, we’re here to help.
To initiate a return, please send your request to Renee@thepracticalshaman.com within the specified timeframe. Please provide your order number and the reason for the return in your communication to ensure swift service.
Once your return is received and inspected, we offer three refund options:
- Exchange for a similar product: If you would prefer another item of the same value as the one you originally purchased, we are happy to facilitate an exchange.
- Refund minus shipping costs: Should you opt for a refund, we will credit the purchase amount minus the original shipping costs to your original method of payment.
- Store Credit: If a refund doesn’t suit your needs, we can also offer a store credit for the amount of the purchase minus shipping costs, which you can use at any time for any item in our store.
Please note, the item must be returned in its original condition and packaging. Items not in their original condition, damaged or missing parts for reasons not due to our error, may not be eligible for a refund or exchange.
The customer is responsible for covering the cost of the return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.
Please note that certain types of items cannot be returned, such as perishable goods, digital downloads, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We aim to make the returns and refund process as smooth and straightforward as possible. Our goal is your complete satisfaction and continued trust in The Practical Shaman Store for your spiritual practice needs.
Digital Products Policy
At The Practical Shaman Store, we offer a variety of digital products, including workshops, downloadable audio, and online courses. Due to the nature of digital content, our policy is that digital products are non-refundable.
Understanding Digital Sales
Once a digital product has been purchased and delivered, it cannot be returned. Access to digital content is granted immediately upon purchase, and because of this instant access, we cannot offer a refund or exchange on digital products.
We understand that exceptional circumstances may occur, so if you experience technical issues or are unable to access the digital content due to a fault on our part, please contact us at Renee@thepracticalshaman.com
. We will work with you to resolve the issue, which may include providing a working copy of the content or technical support to access the content you have purchased.
Customer satisfaction is important to us, and we aim to provide clear, concise, and transparent policies to serve you better. While we stand by our no-refund policy for digital products, we also commit to ensuring that the descriptions and previews of our digital content accurately represent the full product, so that you can make informed purchases.
If you have any questions or concerns about a digital product before purchase, please do not hesitate to reach out to us. We are here to provide you with all the information you need to make the right choice for your spiritual practice and personal development.
Thank you for choosing The Practical Shaman Store for your spiritual journey. We appreciate your understanding and adherence to our Digital Products Policy.